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Support

 Service & Support for MailNavigators software


Technical support is provided for registered users of the MailNavigators software.
A Support Service team of competent experts is ready to help you.

Contact Us


For problems requiring consultation, please contact us by e-mail:

       

If you detect a program error, please send a description to the address:

       

Your message will reach the developers and will be carefully investigated. We will try to correct any errors promptly.

Before contacting the Support Service


Please make sure that the answer to your question is unavailable at:

  • FAQ (Frequently asked questions).

  • Context help in the program.

  • In the readme.txt, licence.txt and whatsnew.txt files.

Help to us to understand your problem


When reporting problems, please include the following information:

  • Is the problem reproducible? If so, how?

  • What version of Windows are you running? (Windows 95, Windows 98, Windows 2000 or Windows NT 4.0,...).

  • The number and date of the program version you use (provided in the menu item:
    Help | About...).

  • If the problem concerns operation of the communication unit, please included in your message the file Connect.log, containing the protocol of your last connection.

  • If you use the commercial version, tell us your registration name, and your questions will be processed in a priority mode.


We would appreciate it very much if you would formulate your questions precisely, in a form suitable for subsequent inclusion in the list of questions and answers.

The above steps will help us to solve your problems faster and better.

Thank you for assistance!




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