Technical support

Technical support is provided for registered users of the MailNavigators software.
A Support Service team of competent experts is ready to help you.

Contact Us

For problems requiring consultation, please contact us by e-mail:

       support@mailnavigator.com

If you detect a program error, please send a description to the address:

       bugs@mailnavigator.com

Your message will reach the developers and will be carefully investigated. We will try to correct any errors promptly.

Before contacting the Support Service

Please make sure that the answer to your question is unavailable at:

• FAQ (Frequently asked questions).

• Context help in the program.

• In the readme.txt, licence.txt and whatsnew.txt files.

Help to us to understand your problem

When reporting problems, please include the following information:

• Is the problem reproducible? If so, how?

• What version of Windows are you running? (Windows 95, Windows 98, Windows 2000 or Windows NT 4.0,...).

• The number and date of the program version you use (provided in the menu item: Help | About...).

• If the problem concerns operation of the communication unit, please included in your message the file Connect.log, containing the protocol of your last connection.

• If you use the commercial version, tell us your registration name, and your questions will be processed in a priority mode.

We would appreciate it very much if you would formulate your questions precisely, in a form suitable for subsequent inclusion in the list of questions and answers.

The above steps will help us to solve your problems faster and better.

Thank you for assistance!

Introduction

  About MailNavigator

  What's new

  System
  requirements

Registration and licensing

  License agreement

  Distribution

  Limited warranty

  Technical support

  How to register

Using MailNavigator

  Communication   Tools

  Messages Navigator

  Information Retrieval

  Subscription Manager

  Address Book

  Options

Tips and Tricks

  Text filter Rules

  Commands of
  the batch mode
  and command line

  Saving of changes

  Status information

  External
  message file

  Trash for
  deleted messages

  Unlimited
  possibilities and
  possible limitations

How to ...

  Read dbx files

  Read pst files

  Read a large
  dbx file

  Save the text of
  messages in a file

  Save changes in a
  dbx file

  Run Mailnavigator
  from a CD